Frequently Asked Questions
Why Is There Only One TRUE Design?
TRUE Jewelry believes there can only be one "Most Beautiful" piece of jewelry.
We call it "The J in Your Jewelry".
J as in Jesus and Jerusalem, the first — in beauty and importance — piece in your collection.
How Do I Place a Pre-order on True.jewelry?
Pre-ordering on True.jewelry is easy and safe. Once you have chosen your Size (R/N/S/T), Color (V.1/2/3/4) and Design (Cross/Crucifix), click on the “Pre-order Now” button to place it in your cart.
Follow the directions through the checkout process to complete your pre-order.
Your pre-order will not be placed until the very end of the checkout process when you will be asked for your payment method.
What Payment Methods Does True.jewelry Accept?
True.jewelry currently accepts all major credit cards via Paypal's secure website (no Paypal account required).
We also accept wire transfers to our bank account in Jerusalem, Israel.
For information on alternate payment methods, please contact us.
Is It Safe to Order on True.jewelry?
Yes, it is safe to order on True.jewelry. We use industry-standard encryption when transferring and receiving customer data.
Do Other Websites or Stores Sell Authentic, New TRUE Jewelry?
TRUE Jewelry sells its merchandise exclusively online at www.true.jewelry.
Buyers should be wary of purported TRUE Jewelry merchandise sold through unauthorized channels. Beware of counterfeits.
Can I Track My Order Online?
Yes, a notification with tracking details will be sent via email or text message after your order has shipped.
TRUE Jewelry ships all orders directly from Jerusalem, Israel.
How Do I Care for My TRUE Jewelry?
Examine your necklace regularly to make sure settings are snug and clasps and joinings are secure.
Take care to protect your necklace from impact against hard surfaces and avoid contact with abrasive surfaces.
Storage is important as well. At the time of purchase, all TRUE Jewelry comes in a protective box. Between wearings, we recommend that you place it back in its original case.